The IT service desk that actually understands your team.
Ticketing, knowledge base and asset management for your team — with English and Bangla UI, and AI triage on Professional and Enterprise.
AI-powered support
AI triage is enabled on Professional and Enterprise. Check each plan’s included features before choosing.
WhatsApp-first
Native Cloud API channel. Employees and customers use the app they already have.
Bilingual UI
English and Bangla throughout. Business hours default to Sun–Thu, 9–18 Asia/Dhaka.
SLA & escalations
Business-hours-aware first-response and resolution targets with automatic manager escalation.
Analytics + AI insights
Manager dashboards, CSAT trends, and monthly root-cause narratives generated by AI.
Company-scoped access
Company membership controls access to records. Tamper-evident audit history tracks changes; audit export is available on Enterprise.
What’s included in Resuelto
| Capability | Availability |
|---|---|
| Ticketing, knowledge base and assets | Starter, Professional and Enterprise |
| AI triage | Professional and Enterprise |
| Changes, custom dashboards and branding | Professional and Enterprise |
| SSO and audit export | Enterprise |
| Interface languages | English and Bangla |
| Plan pricing | Monthly prices in BDT — view current plans |
See it in action
A short overview of tickets, AI triage, SLAs and reports — then take the interactive tour or grab the guides.
Ready to see it in action?
Sign in, create a ticket, and try the AI reply composer.